EVERY CALL ANSWERED AI receptionist. No missed calls.
You are on the tools, in a consult or asleep, and the phone rings out. Most callers do not leave a voicemail. They ring the next number on the list. An AI receptionist for Australian small businesses picks up when you can't, takes the job, and texts you before the caller has hung up.
A missed call is not a missed message. It is a job that went to whoever picked up, and you never find out it existed. Voicemail does not fix it, because the caller has dialled the next result before your greeting finishes.
It picks up.You get the job.
Your line diverts after four rings, and all night. The receptionist answers in an Australian voice, says in its first sentence that it is an AI and that the call is recorded, and asks what the caller needs. It knows your services, your suburbs and the hours you actually keep, because we write all of that in with you before it takes a single call.
It takes the job the way a good receptionist does: name, number, suburb, what has happened and how urgent it is. It does not quote a price you have not given it, and when a caller asks something it cannot answer it says so and takes a message rather than guessing. If the call is the kind you have told it to treat as urgent, a burst pipe at nine at night, a patient in pain, it puts the caller straight through to the number you nominate. It books the job straight into your Google Calendar: it checks your free slots, offers the caller one, and puts the booking in with their name, number and the job. Booking into ServiceM8, Tradify, simPRO or Cliniko instead is an integration we quote rather than a box we pretend is ticked.
Within the minute you have a text with everything the caller said, and the recording and transcript are kept for you. You ring back when you are off the roof, out of the consult or awake, and the job is still yours. That is the whole product. The chat version of it is on this page right now, which is why you can ask it what it costs.
Nothing about this needs you to answer the phone differently. You keep taking the calls you can. This is what happens to the ones you can't.
One call.Live in a week.
Most of the week is us listening. A receptionist that has never heard your callers is guessing at what they want. One that has read a week of your transcripts is not.
The same five steps whether it is a one-van plumber or a three-room clinic. What changes is the script and the transfer rules, not the method. See what it costs.
The script call
twenty minutes, on the phoneWe go through what you do, where you work, the hours you keep, which Google Calendar it books into, what counts as urgent and who the urgent calls go to. The disclosure line, that it is an AI and the call is recorded, is written in here and it is not optional.
Build and test
the voice, the questions, the handoffWe build the receptionist on that script, pick the Australian voice with you, and ring it ourselves with the awkward calls: the wrong number, the caller who will not give a name, the price question it has to decline.
Divert the line
your number stays yoursYour existing number diverts to it after four rings and outside your hours. Nothing changes on your van, your website or your Google listing, and you can switch the divert off from your own handset any time.
A week of listening
we read every transcriptFor the first week we read every call and tighten what it says: the suburb it mispronounced, the service it should have known you do, the question that came up three times. You get a text for every call from day one.
Hands off
month to monthAfter that it runs. You get the text for every missed call, we keep the recording and transcript for you, and you ring us when the business changes: a new service, new hours, a new person for the urgent calls. No lock-in, from the next billing cycle.
Hear it take a call.
Two demonstration calls, recorded with a fictional electrician and a fictional air-conditioning business. Listen for what it does not do: it never guesses a price, and it ends every call with the owner's next step.
The chat version is live on this page. Open it and ask what the phone version costs.
Your website, answered at 10pm.
Most website chatbot tools answer from a script and end with a form. This one answers from your own pages, prices and hours, the way the phone version answers from your script, and when the visitor who arrived at ten at night is ready, it takes a name and number and texts you the lead the same as a call.
It only shows to Australian visitors, so you are not paying for chat from anywhere else, and there are no per-message fees. Any client on one of our support plans can have it switched on for a fortnight, free, to see what it takes.
$79/mo · no setup
Or $299 a month for the phone receptionist and the chat together, with the one $790 setup.
See all three prices ↓Built for the businesses that cannot pick up.
An AI receptionist for small business earns its keep on the calls the business is structurally unable to answer, and those calls are different in every trade. This is what it takes for each one.
Tradies and trades
You are on a roof, under a house or halfway through a job with both hands busy, and the phone is in the ute. An AI receptionist for tradies takes the quote request, the suburb and the job, and texts it to you so you ring back at smoko instead of finding out a week later that you lost it.
What their website needs ↗Plumbers
Your after-hours call is a burst pipe, a blocked drain on a Sunday or no hot water, and the caller is ringing every plumber on the list until one answers. It picks up first, takes the address and what has burst, and puts the ones you have called urgent straight through to you.
What their website needs ↗Electricians
Half your calls are a fault and the other half are a solar or battery enquiry that will take a week of research before it becomes a job. It handles both without confusing them: the fault gets the urgent treatment you set, the enquiry gets its details taken for a proper callback.
What their website needs ↗Clinics and medical practices
Reception is already on the phone, the waiting room is full, the line is engaged, and the new patient rings the next practice. It takes the reschedule request, the new-patient enquiry and the repeat-script request on the calls that would have rung out, passes them to your desk, and never gives medical advice. A full front-desk version that takes every call is priced on request.
Dentists
The eight o'clock call from someone with a cracked tooth is the one that fills the cancellation slot, and it is the one that rings out while the chair is running. It takes the details, flags pain as urgent, and you offer the slot before they book somewhere else.
Law firms
The first call to a lawyer is short, nervous and often after hours. It takes the caller's name, the kind of matter and how to reach them, says plainly that it cannot give legal advice, and gets the details to the right person for a callback the same day.
Real estate
A buyer ringing about a listing at seven in the evening wants the inspection time, not a voicemail. It answers with the details you have given it, takes the name and number for the agent, and treats a tenant with no power or no water as the urgent call it is.
Against an answering service.
Businesses that used a human answering service are moving to an AI answering service, and the honest comparison is on what each one actually does when the phone rings at two in the morning. No names, just what the three options do.
| What each one does | Human answering service | AI receptionist | Voicemail |
|---|---|---|---|
| Answers at 2am | On the overnight plans | Every night, every call | Records a message, if the caller waits |
| What it costs a month | From about $50 to well past $500, priced per call or per minute | $249, with 300 minutes of calls included | Nothing, and it costs you the job |
| Knows your prices and suburbs | Whatever is on the operator's screen | Written in with you; never guesses a price | No |
| Gets you the job | An email or a portal, usually | A text within the minute, with the recording kept | A voicemail, if one was left |
| Same answer every call | Depends who picks up | Yes | Yes, and it is a beep |
| Time to set up | Days to weeks, with a script and operator training | About a week | Already on your phone |
Every missed call answered.
The phone receptionist is one monthly price after a one-off setup, with 300 minutes of calls included, about 100 missed calls, and 30c a minute past that. The website chat has no setup and no per-message fees, and the two together cost less than the phone from the local alternative on its own.
AI Receptionist
$249/mo
$790 setup, once · 300 minutes included
Every missed call answered.
Answers the calls your business misses, after four rings and after hours, in an Australian voice. Takes the job and texts you the details.
- 01Picks up after four rings and every call outside your hours, on your existing number
- 02Says it is an AI and that the call is recorded, in its first sentence, on every call
- 03Takes the caller's name, number, suburb, what has happened and how urgent it is
- 04Texts you the details within the minute; the recording and transcript are kept for you
- 05Books the job into your Google Calendar: checks your free slots, offers the caller one, puts it in
- 06Puts a call you have defined as urgent straight through to the number you nominate
- 07Live in about a week: a script call, a build, and a week of us reading every transcript
- 08300 minutes of calls a month included, about 100 missed calls; 30c a minute past that
Website Chat
$79/mo
No setup fee
Every visitor answered.
Answers visitors on your website from your own pages and prices. Takes a name and number and texts you the lead.
- 01Answers visitors 24 hours a day from your own pages, prices and hours
- 02Takes a name and number and texts you the lead, the same as a call
- 03Australian visitors only, so you are not paying for chat from anywhere else
- 04No per-message fees; a daily cap is the only limit, and we tell you if it is ever reached
- 0514-day trial for any client on a support plan, switched on by us
Both
$299/mo
$790 setup, once · 300 minutes included
Phone and website. One bill.
The phone receptionist and the website chat together, with the one setup fee. The caller and the visitor get the same answers, and you get one text either way.
- 01Everything in the phone receptionist and everything in the website chat
- 02The same 300 minutes of calls a month, 30c a minute past that; the chat has no per-message fees
- 03One setup, one script: the chat knows what the phone knows
- 04One monthly bill, month to month, move or cancel from the next billing cycle
Open to any business in Australia, whether or not we built your website. Month to month: move between the three or cancel from the next billing cycle. Phone plans: 300 minutes of calls a month included, then 30c a minute.
See it beside the other plans ↗What people ask before they book.
Newcastle Web Co's AI receptionist is $249 a month after a one-off $790 setup, with 300 minutes of calls a month included, then 30c a minute. 300 minutes is about 100 missed calls, which covers most small businesses, and there are no per-call charges. The website chat is $79 a month with no setup fee, and both together are $299 a month with the one setup. Across the Australian market an AI receptionist is commonly $99 to $399 a month, usually with a setup fee on top, and a human answering service charges per call or per minute, which is where those bills grow. Everything here is month to month.
No. It speaks in a natural Australian voice, stops when the caller talks, and asks one question at a time the way a receptionist would. It also tells the caller in its first sentence that it is an AI, because in NSW a call cannot be recorded without saying so, and because a caller who is told the truth is far more relaxed than one who works it out halfway through. The two demo calls on this page are what it sounds like.
It says so and takes a message. It is written to answer from what you have given it: your services, your areas, your hours and the prices you have chosen to share. When a caller asks something outside that, it tells them you will ring back with the answer, takes their details, and puts the question in the text you get. It never invents a price, a timeframe or a promise on your behalf.
Every missed call, and more than one at once: two callers at the same time each get answered rather than one getting an engaged tone. The monthly price includes 300 minutes of calls, which is about 100 missed calls at three minutes each, or four to five every working day. Past that it is 30c a minute on the same bill.
Yes, when the caller is told. Under the Surveillance Devices Act 2007 in NSW a private conversation cannot be recorded without the consent of the people in it, so the receptionist says the call is recorded and answered by an AI before anything else, and a caller who does not want that can hang up and use your website instead. The recording and transcript are kept for you: conversations that do not become a lead are deleted after 30 days, lead transcripts after 90 days, and names and numbers are anonymised after 24 months.
Into a Google Calendar, yes, in the standard product. It checks your free slots, offers the caller one, books it with their name, number and the job, and texts you the booking. If you run ServiceM8, Tradify, simPRO or Cliniko and want it booking straight in there, that is an integration we scope and quote for your setup, because a wrong booking at two in the morning is worse than no booking. Ask on the script call and we will tell you what it would take.
No. The phone receptionist works with any business and any phone number, because your existing line diverts to it and nothing on your website changes. The website chat runs on any site that can carry a script tag, which is nearly all of them. It answers from what we write in from your site at setup, so a site with clear services and prices gives it more to work with. Either one can be cancelled from the next billing cycle.
A twenty-minute call to set the script, then it is live in about a week. Ring the number below, or ask the receptionist on this page and it will take your details itself.